Yakima Valley Carriage Co Cancellation Policy
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Yakima Valley Carriage Co. is fully committed to your special event from the moment you have booked our services to the end of our time with you at the event. Our cancellation policy aims to inform and ensure fair dealings in the event of a cancellation.
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Deposits are considered nonrefundable but will be reapplied to another date for the same service originally booked. Due to the nature of the service we provide and that being booked for your special day or event in advance, (Currently we are taking bookings are made up to 6 or more months in advance) we are unable to take any other bookings for that day and are complete devoted to preparing our horses and carriage for your event.
A redeemable certificate will be issued that will be valid for the one year from the canceled date, weather and availability permitting.
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Exceptions
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Free cancellations:
A customer can cancel within 48 hours of making a booking and
receive a full refund. The only exception is if the cancellation is within 48 hours of the
event start time.
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Short notice cancellations: Payments will be billed for the full fee for cancellations made within two days of the event day. (except if the booking was made within the 48 hours prior
to cancellation (see above)), or in Natural Disaster cases (see below).
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Natural Disaster Event
In instances where a performance cannot take place due to a “Natural Disaster Event”,
There will not be a refund nor will there be remaining balance due and the performance may be rescheduled
A Natural Disaster Event, under Yakima Valley Carriage Co.’s terms, occurs where either party is unable to comply with its obligations for reasons out of its control including inclement weather, (Rain, Snow, High Winds) natural disasters, severe weather conditions, government actions, war, terrorism, riots, strikes, death and acts of God. Under such circumstances, we will endeavor to assist in the rescheduling of the event when things are normalized.
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Frequently asked questions
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How do I make a cancellation? Cancellations must may be made in person or by phone not by voice message or email. All calls will be returned, and emails replied to with a phone call.
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What if I the customer changes the time, date or location of my booking?
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If you need to reschedule or relocate your booking, and we are unable to
Perform our services at the new time or place, this will be treated as a cancellation of the original booking agreement and the Cancellation Policy will apply as normal.